The woodland desk
A helping hand
along the way.
Player support, practical answers, and a place to report something that has gone astray.
Write to the woodland desk.
For help with Witch Feywilds, a bug report, or a privacy question, contact the developer, Ostara.
Use the same address for player support, press and privacy questions.
If you are testing through TestFlight, open Witch Feywilds in TestFlight and choose Send Beta Feedback. Feedback sent through TestFlight is handled by Apple and shared with the developer.
Help us find the trouble.
A useful bug report includes:
- Your game version and build, if shown.
- Your device model and iOS, iPadOS or macOS version.
- The reach or location, and what you were trying to do.
- The steps that led to the issue, and whether it happens again.
- An optional screenshot with private notifications or details removed.
Please do not send passwords, payment information or your Apple Account credentials. Send save files or detailed logs only if support asks for them.
A few useful answers.
Where can I get the game?
Witch Feywilds is in development for iPhone, iPad and Mac. A public App Store link and release details will be added to this website when available. Beta access depends on an invitation or a published TestFlight link.
I’m unsure where to go next.
Check your Journal for the current task, and use Wayfinder for onward guidance. Some favors require a lesson or item found farther along the journey.
What should I do about missing progress?
Stop and contact support before resetting the journey or deleting the app. Progress is saved on your device. Reinstalling may remove that local data. Please include the last reach you remember and the game version.
Does my journey sync between devices?
Your journey is saved locally by default. Supported beta builds offer an optional iCloud Journey · preview in the Witch menu → Settings. Connect using the same Apple Account on your devices. If journeys differ, choose the whole journey you want to keep; progress is not automatically merged. Keep recovery copies and contact support before deleting or resetting a journey.
Can I reduce motion?
Gameplay uses a fixed camera. Open the Witch menu → Settings to turn on Reduce secondary motion. The game also reads the system Reduce Motion preference. Read the accessibility notes for details and current limitations.
Who handles App Store billing or refunds?
For an Apple purchase, use Apple’s refund guidance. The developer cannot access your payment details or issue an App Store refund directly.